![]() ![]() It’s very possible and common for a new patient to get into see us within the next day or two if we had a cancellation. Q: What is the benefit for your patients?Ī: It can be tough to get a quick appointment in dermatology, and the ZocDoc-CareCloud integration shows them immediately when they can get in to see us. We want to spend more time face to face with the patients in our office and eliminating these phone calls makes this possible. They’re the ones on the website, doing the research, who typically take the longest to book via phone. Q: What kind of feedback do you hear from staff?Ī: It works well for new patients. In other words, we use templates that allow for certain types of appointments only at certain times. ZocDoc blocks off these times on our schedule so they are not available. In other words, we don’t want patients to schedule their own appointments at times when we’re doing more complex, time-consuming procedures. We don’t want the patient appointment scheduler to sync at those times. Here at Sanova Dermatology, we do surgery at certain times on certain days. The integration cuts out manual steps and saves me a lot of time. For new patients, they fill out all of their demographic information, including insurance, through ZocDoc, and the data is fully integrated into our schedule. Every morning when I come in and throughout the day, we have new appointments from ZocDoc. Many people surf the web at night or on weekends during non-office hours and this allows for them to have more control. ![]() ![]() Q: What is your experience like so far with the integration between ZocDoc and CareCloud?Ī: It’s easier to book this way for the patients, but also my staff. As Practice Administrator, Matt oversees all operations, including human resources, marketing, revenue cycle management, and IT. One of those clients is Matt Nachreiner of Sanova Dermatology in Austin, Texas. We recently spoke with CareCloud customers who ‘test drove’ the integration between ZocDoc and CareCloud. Opening a new medical practice? Click to download our free "new medical practice checklist".
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